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In order to serve you
anywhere and anytime, we make available to you our BNU 24
hours customer service hotline.
Multi-Language
The hotline provides multi-language (Cantonese,
Portuguese, Putonghua and English) automatic information service, automatic
phone banking, and you may choose to speak with one of our experienced customer service
representatives for your enquiries and
requests.
Speak
with our Customer Service Representative
To
speak with our customer service representatives, you need to choose
the language after the hotline system pick up your
call, selecting as follows:
-
Cantonese - press 1,
-
Portuguese - press 2,
-
English - press 3,
-
Putonghua - press 4
And then you may press "3" to
speak with our customer service representatives. For other automatic services,
just follow the instructions provided along your call.
When you speak with our Customer Service
Representatives the following services are available
General Personal banking products enquiry and request
including:
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reporting lost ATM card
-
applying for any of our products
-
enquiring about products features
-
solving any problem experienced
while using our services
General Credit Card products enquiry and request including -
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reporting lost Credit Card
-
enquiring about feature and service
related with your credit cards
-
requesting emergency support
while traveling aboard
-
applying for BNU Credit Cards
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solving any problems
encountered while using your credit cards
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enquiring about your credit card statements
Automatic Information Service
includes
Automatic Phone Banking Service
Includes
Bank Account:
Credit Card Account -
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Obtain the statement balance
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Obtain the available limit
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Obtain the minimum payment
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