If you are a BNU Platinum Visa cardholder, BNU offers you a 24 Customer Service Hotline: 8396 3963. Even when traveling outside Macau, you can make a collect call to this hotline and our customer service representative will help you through the international Visa Concierge Service.
The international service includes the Visa Platinum Customer Centre (VPCC), which is manned by highly trained professionals standing by to assist you 24 hours a day, 7 days a week. For your convenience, Visa supports all major Asian languages.
For international Visa Platinum Customer Centre, you may contact the following toll free numbers
| Cantonese : | 00852 300 28560 |
| English : | first dial 0800 111, then dial 866 775 3885 |
| Travel Assistance Flight and hotel information, reservations and ticketing. |
Car Rental & Limousine Service Information, referrals and reservation. |
| Pre-Trip Assistance Information on visas/passports, custom/duties and foreign destination such as weather, currency exchange rates, language, time, ATM locations and more. |
Business Services Assistance Information on foreign protocol and assistance with services such as rental of conference rooms, computers, fax machines, translators and more. |
| Sports & Entertainment Assistance Information, referrals, reservations for restaurants, health clubs, sporting events, golf, shopping and more. |
Flower & Gift Assistance Information and assistance with various gift baskets and floral arrangements. |
Please, refer to the web site www.visaplatinum.com for toll free numbers. If the country or region you are from is not listed, please contact the VPCC through a collect call to (612) 9235 0260.
To make a collect call, please ask for assistance from the international telecom operator.
Please call 2833 5533 for information (office hours) or to report lost cards (24 hours)