Lost Card Protection

When you loose your BNU Credit Card, you shall report immediately to our 24 hrs Customer Service Hotline to avoid any financial loss. After you report that the card was lost or stolen, you are protected by our Lost Card Protection and you will not responsible for paying any transaction which was not made by you. A replacement card will be delivered to you  TWO business days after we have received your request.

BNU Credit Card Customer Service

Should you need any information about the Card service, please call our 24-hrs Customer Service Hotline at 2833 5533 (for Gold and Classic cardholders) or at 8396 3963 (for Platinum Credit cardholders).

You may choose to have a photo on your BNU Credit Card (optional). A card with photo is more secure since it will be easier for merchants to identify the credit card holder. In case your card was lost or stolen there are less chances than an unauthorized person will use it. 

Worldwide Cash Advance

After you receive your BNU Visa, a Personal Identification Number (PIN) will be sent to you in fourteen days. With this PIN and your BNU Credit Card, you can obtain cash at all Visa (for BNU Visa) / MasterCard (for BNU MasterCard) and Jetco terminals. 

Cash advance under your credit card can be made at:

• all BNU Macau branches
    

• all banks with Visa or PLUS logo (for BNU Visa)/MasterCard or Cirrus logo (for BNU MasterCard)
    

• A 3% or minimum MOP30 Cash Advance Fee and a 2.5% monthly interest will be charged to your Card account if you use this service

Supplementary Card

We understand you would like to share the exclusive privileges and security of your BNU Credit Card with someone you care. You can choose to share your limit with spouse, parents, children, brothers and sisters, or you can have separate limit for their card accounts as a supplementary cardholder (aged over 18 years). A supplementary card is ready in 3 working days. All purchases made with a Supplementary Card will be shown separately in your card account statement.