Your valuable opinions are always important to us

If you have any suggestion, complain or comment regarding  our products and services, you may now call our Customer Care Service Hotline 8398 9617 or 83989102. 

Our customer care service representatives will answer your call and your comments will be taken constructively. 

You may also fill in our comment form and put it back into our comment drop box at any one of our branches.

A reply will be given to you no later than in 2 weeks time. In addition, you can also e-mail your comments to markt@bnu.com.mo.

Since the launching of the Customer Care Service we have received  your continuous support. 

We thank all our customers  for providing  suggestions and constructive opinions helping us to improve our customer service

Customer Care Culture 

Our customer service representatives in dealing with customers will: 

• Communicate clearly

• Be able to serve

• Be ready to help

• Be eager to solve problems

Based on the following Principles

• The purpose of our job is to serve the customer.
   
• Customers come first, they are our boss.
   
• To achieve excellence, we start on every small improvement.
   
• We can achieve satisfaction only if the customer is satisfied.
   
• Consider every contact with the customer as a chance for improvement.
   

Following these Rules:

• We smile and greet the customer
   
• We focus on the customer
   
• We dress neatly and professionally
   
• We listen carefully and understand first
   
• We are cordial and willing to help
   
• We are informative
   
• We keep calm and do not argue
   
• We are positive
   
• We keep up our efficiency and we do understand nobody likes to wait
   
• We are professional in telephone handling